Discord ticket automation

Ticket support your community can rely on.

Structured channels for members and staff, HTML transcripts when issues close, audit-friendly logging, and a web dashboard for configuration—alongside Discord slash commands where your team already works.

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Free to operate · No payment required · Multi-server ready

Support the project on top.gg

Voter roadmap (thank you!)

CASA supporter role when you vote
Supporter stacking ticket slots (+1 baseline, plus ladders at streak seven and twenty-five while active)
Faster panel cooldown for voters, louder ticket headers, annotated log pings, lifetime milestones
Streak counters, dashboards, /vote, and the public Supporters checklist

# ticketsOnline

TickeyBotToday at 15:42

Member support

Need help with billing, onboarding, or a rules question? Staff will respond inside this ticket.

Open ticket

Workflow

Operational in three steps

A predictable onboarding path reduces misconfiguration—especially when more than one administrator is involved.

Step 01
Invite the bot
Add Tickey to your server with the permissions it needs for channels, roles, and messaging.
Step 02
Configure in the dashboard
Sign in with Discord, select your guild, then map categories, staff roles, and logging to match your workflow.
Step 03
Publish your panel
Deploy a ticket panel to the appropriate channel so members always know the sanctioned way to reach your team.

Capabilities

What teams use Tickey for

Focused tooling for moderated support—not a generalized bot trying to replace your entire moderation stack.

Ticket channels

Create private support threads with predictable workflows: open, assign, escalate, close, and archive—without messy permissions.

Rich panels

Post polished ticket panels using Discord Components V2: containers, embeds, and action buttons aligned with how your brand looks.

Role-based access

Define which roles can view and administer tickets so members only see what they should—and staff always know who is on duty.

HTML transcripts

Export a complete transcript when a ticket closes, so disputes, onboarding, or compliance checks have a readable paper trail.

Web dashboard

Configure guild settings, review activity, and manage operations from the browser—with parity to what you can do in Discord.

Slash commands

Operate from chat with predictable commands across setup, ticketing, moderation, and reporting—all documented under /help.

Security-conscious defaults

Rate limits, encrypted token storage where applicable, signed sessions, and permission checks enforced on privileged routes.

Audit trails

Log opens, assignments, closures, and key configuration changes so leadership can reconstruct what happened, and when.

Top.gg supporter perks

Stacking concurrent ticket ladders (baseline + streak seven + streak twenty-five), Casa voter role webhooks, accelerated panel reopen cooldown for voters, annotated ticket+log surfaces, milestones for lifetime ballots, dashboards, Discord /vote shortcuts, plus the living /supporters page.

Interface

Slash commands for day-to-day work

Dashboard and Discord stay aligned: run /help inside your guild for authoritative command documentation.

/setup
Initial guild configuration for the ticket workflow.
/panel [#channel]
Publish or refresh the canonical ticket panel message.
/help
Enumerate commands and onboarding links.
/stats
Summarize ticketing and guild usage metrics.
/ticket close
Close an active ticket and trigger archival behaviors.
/ticket claim
Assign ownership so members know who is responding.
/ticket add @user
Grant access to collaborators when appropriate.
/ticket transcript
Produce an HTML record of the conversation.
/mod ban @user
Staff moderation primitives when policy requires them.

Listing on top.gg

Evaluate Tickey on your timeline

Sign in to map categories and staff roles, or add the bot first and align configuration afterward—both workflows are supported.